Refund policy
This Refund & Returns Policy explains the conditions under which returns and refunds are accepted by YoshBuddy (“we”, “us”, “our”).
By placing an order, you agree to the terms outlined below.
This policy works in conjunction with our Terms of Service and Shipping Policy.
1. General Return Eligibility
We accept returns only under the conditions described in this policy.
To be eligible for a return, items must:
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Be unused
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Be in original condition
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Be in original packaging
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Include all original components and materials
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Not show signs of wear, use, or alteration
We reserve the right to refuse returns that do not meet these requirements.
2. Return Authorization Requirement
All returns require prior written authorization from our customer support team.
Unauthorized returns may be rejected and returned to the sender.
To initiate a return request, customers must contact:
Returns sent without approval may not qualify for refund processing.
3. Inspection Before Refund
All returned items are subject to inspection upon receipt.
Refunds will only be issued after:
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The returned product has been received
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The condition has been verified
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Eligibility has been confirmed
We reserve the right to:
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Refuse refunds for non-compliant returns
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Deduct value for diminished condition
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Reject items showing signs of use or damage
Inspection outcomes are final unless required otherwise by mandatory law.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request:
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Photographic evidence
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Order details
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Additional verification information
Upon validation, we will provide instructions for resolution, which may include replacement or refund at our discretion.
Failure to report issues within a reasonable timeframe may limit eligibility.
5. Non-Returnable Items
Certain products may be non-returnable for hygiene, safety, or operational reasons.
Where applicable, this will be clearly stated on the product page.
We reserve the right to refuse returns where products have been opened or used, when legally permitted.
6. Refund Processing Time
Once a return is approved and validated, refunds (if applicable) will be processed to the original payment method within a reasonable timeframe.
Processing times may vary depending on payment provider policies.
Shipping fees are non-refundable unless required by mandatory law.
7. Shipping Costs for Returns
Unless otherwise required by applicable law:
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping method.
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We are not responsible for returned items lost in transit.
8. Order Cancellation
Orders may only be cancelled before shipment.
Once an order has been processed and shipped, cancellation is no longer possible and the return process must follow this policy.
9. Chargebacks and Dispute Handling
We strongly encourage customers to contact us before initiating any payment dispute.
Chargebacks filed without prior communication may delay resolution.
We reserve the right to provide transaction records, delivery confirmation, communication logs, and policy documentation to financial institutions during dispute resolution.
Abusive or fraudulent disputes may result in refusal of future service.
10. Value Diminishment
Where permitted by law, customers may be liable for any reduction in value of returned goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
This includes signs of use, wear, or improper repackaging.
11. Refund Exceptions
We reserve the right to deny refunds in cases involving:
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Policy violations
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Fraudulent activity
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Abuse of return procedures
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Items not returned in original condition
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Unauthorized returns
Nothing in this policy limits mandatory consumer rights where applicable under law.
12. Processing Limitations
Refunds will not be issued until:
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Returned goods are received
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Inspection is completed
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Eligibility is confirmed
Processing timelines depend on payment provider systems and are outside our direct control.